Thank you for choosing Aborana LLC. We hope every customer is satisfied with their purchase of our vases. If you are not satisfied with the product you received, eligible orders can be returned according to this return policy.
- Return Period
Aborana LLC offers a 30-day return guarantee.
Customers can contact us to request a return within 30 days of receiving the product.
Products beyond the return period may not be eligible for return.
- Return Policy for Opened Items
Aborana LLC accepts returns of eligible opened items.
Even if you have opened the packaging and inspected the vase, you can still apply for a return if the product meets the following conditions:
The product is undamaged;
The product shows no obvious signs of use;
Product accessories, packaging materials, and accompanying items are complete;
The product does not affect resale.
Please note:
Used, damaged, broken, missing accessories, or items that affect resale may not be eligible for return.
- Return Request Process
To return an item, please contact us first through the “Contact Page”:
Please provide the following in your email:
Order Number; Purchaser’s Name; Contact Email; Reason for Return; Product Photos (if applicable).
After receiving your request, we will provide you with return confirmation information and the specific return address.
Please do not return the item without confirmation.
- Return Address
Return Address:
10920 NW 22ND AVENUE RD, MIAMI, FL 33167
- Return Shipping Costs
Return shipping costs are determined based on the reason for the return:
Product Quality Issues or Shipping Damage
If the item has quality issues, is damaged upon receipt, or is clearly inconsistent with the order description:
Aborana LLC will cover the return shipping costs; Please contact us first to confirm the processing method.
Returns for Non-Quality Issues
If you are returning an item for personal reasons (e.g., dislike, incorrect size, change of purchase decision, etc.):
Return shipping costs are borne by the customer; We recommend using a trackable shipping method to return the item.
- Return Item Requirements
To ensure smooth return processing, the item must meet the following conditions:
The vase must be in complete condition;
No cracks, breaks, or damage caused by the customer;
Packaging and accessories should be as intact as possible;
It should not affect resale.
Aborana LLC reserves the right to refuse returns of used items that affect resale.
- Refund Policy
Upon receiving the returned item, we will inspect it.
After approval:
We will complete the refund processing within 3–5 business days;
The refund will be returned to the customer’s original payment method.
Actual arrival time may vary depending on the processing speed of the bank or payment institution.
- Exchange Service
Currently, we primarily offer return and refund services.
If you receive damaged goods or have product issues, please contact us and we will assist you according to the specific circumstances.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet entered the processing or delivery process, we will do our best to assist with cancellation.
Once an order has been shipped, it will be processed according to this return policy.
- Contact Us
If you have any questions about returns, refunds, or order issues, please contact us:
Company Name: Aborana LLC
We will assist you in resolving the issue as quickly as possible and provide you with a good shopping experience.